This policy was updated on April 28, 2025.
Payment, Return, and Delivery Policy
1. PAYMENT POLICY
1.1 Accepted Payment Methods
The following payment methods are accepted for purchases made on lvgtekstil.com, lvgelite.com:
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Credit Card / Debit Card (Visa, Mastercard)
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Bank Transfer / EFT
1.2 Secure Payment
All payments are processed through payment systems secured by SSL certificates with 256-bit encryption. Customer credit card information is never stored in our system. We use the iyzico payment infrastructure.
1.3 Invoice and Taxation
All orders are documented with an official e-archive invoice sent with the product or via email. Prices include VAT.
2. DELIVERY POLICY
2.1 Shipping Process
Orders are shipped within 1-3 business days after payment confirmation. Deliveries are made via contracted shipping companies.
2.2 Delivery Times
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Within Istanbul: 1-2 business days
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Other cities: 2-5 business days
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Outside Turkey: 14 business days
Delivery times may be extended during public holidays and promotional periods.
2.3 Shipping Costs
Free shipping may apply for purchases above a certain amount. Shipping fees are indicated at the checkout page.
2.4 Damaged Product Delivery
If the product packaging is damaged upon delivery, a report must be made with the courier. Otherwise, responsibility lies with the recipient.
3. RETURN AND EXCHANGE POLICY
3.1 Return Conditions
The right of withdrawal can be exercised within 14 days from product delivery.
Returned products must be unused, in their original packaging, and in a resalable condition.
Products that cannot be returned for hygienic reasons, such as underwear and cosmetics, are excluded.
3.2 Return Process
Return requests must be submitted via the contact form or by email to info@louisvgerstner.com.
Products must be sent back to our company at the address below by cargo.
After inspection, if approved, refunds will be processed within 14 days using the original payment method.
3.3 Exchange
Exchange requests follow the same procedure as returns. If the requested exchange product is in stock, it will be shipped.
3.4 Return Shipping Costs
Except for defective products, return and exchange shipping costs are borne by the customer.
Contact Information
Company: LVG TEKSTIL SAGLIK TURIZM DANISMANLIK SAN. VE TIC. LTD. STI.
Address: Mesrutiyet Mah. Hrant Dink Sok. No:4, 34363 Sisli – Istanbul, Turkey
Phone: +90 212 343 29 19
Email: info@lvgtekstil.com
Contact Us
If you have any questions regarding this policy, please fill out the contact form. We will get back to you as soon as possible.